Case study · Product engineering
Care transport booking with a driver system behind it
Zorgvervoer Regio Rotterdam transports people with medical and mobility needs across the Rotterdam region. We built one platform for booking every service they offer and for managing the drivers who deliver them.
- Client
- Zorgvervoer Regio Rotterdam
- Sector
- Medical & mobility transport
- Engagement
- Full-stack platform build
- Delivered
- 2024
- Admin panels
- 2
- One for complete booking management, one dedicated to overseeing drivers.
- Driver interface
- 1
- Drivers manage their rides, track earnings and see their commission themselves.
- Services in one flow
- 4
- Hospital trips, wheelchair transport, airport transfers and school transport share one booking system.
What had to work together.
Hospital appointments, wheelchair transport, airport runs and school routes each have different requirements, but they are served by the same vehicles and the same drivers.
The operators needed to manage bookings and drivers as separate jobs, while drivers needed their own view of rides and pay without going through the office.
The system we built.
A single booking model underneath every service, with separate surfaces for customers, booking staff, driver oversight and drivers.
- BookCustomers choose hospital or general transport, enter the route, date and time, pick a vehicle and see a price.
- Booking adminA dedicated panel for managing every booking across hospital, wheelchair, airport and school transport.
- Driver adminA second panel for driver oversight, kept apart from booking management.
- Driver interfaceDrivers manage their rides, track earnings and view commission from their own interface.
Live at zorgvervoerregiorotterdam
Booking and driver registration are public. Both admin panels and the driver interface sit behind sign-in.
- Frontend
- Next.js
- Backend
- Firebase
- Admin panels
- Bookings · Drivers
- Driver tools
- Rides · Earnings · Commission
- Status
- Live
Booking several services with one fleet?
Bring your service list and how drivers are managed today. We will sketch the booking model and the panels on the call.
30 minutes · No pitch · A written summary afterwards